As many of you log onto your new site, you will have questions and suggestions. This is to be expected, and we welcome both. I want to address some of the more common questions with you now:
Q. Does Completing My Status give me any advantages?
A. No – these are just things you should do to fully explore the Blastoff experience.
Q. Why are my purchases not showing up in My Rewards?
A. It can take up to 15 business days for some purchases to show up.
Q. When will I get my check? (Great question!)
A. It normally takes 60 days for the commissions to make it from the retailers back to us and to you the members.
Q. My site is running a little slow – why?
A. Make sure you are using a high speed internet connection and that you don’t have other memory- or processor-intensive programs running in the background. Also, make sure you are not using Internet Explorer 6 – many new web applications do not support IE 6. The site runs best in Firefox 3.5. If you are going to use Internet Explorer, I would suggest upgrading to version 8. You can also use Safari 4 or later.
Q. How often do you add new content or merchants?
A. We consistently explore new apps, games, media providers, and news feeds to bring to your page. And like I said, feel free to suggest any new content you’d like to see. Currently, there are more than 400 merchants in the Blastoff Mall with more joining each week.
Q. How can I invite friends to join? (Another great question!)
A. You can import your contacts into Blastoff and let us automatically send them an invitation. You can also post a Blastoff video to your Facebook page or order our printed promotional materials, customized with your name and Blastoff web address. Of course, you can always just tell folks about the experience and send them an email or letter inviting them to join. The choice is yours.
Q. Can those under 18 years old join?
A. We are planning something exciting for our members between 13 and 17 years old. Check back soon for more details.
Q. Lastly, where do I get help?
While Blastoff was designed to be intuitive and user-friendly, you may encounter a few kinks at times, but rest assured, we are constantly working to streamline and improve your online experience. No major internet release has ever launched without bugs or issues of some kind, so we consider ourselves in good company.
You can join the Blastoff Community and share your experiences–good, bad, or indifferent–with other Blastoff users, seeking their feedback or sharing ideas. You can also use the FEEDBACK or CONTACT US links on your homepage to receive support from a Blastoff customer service representative. If you’re a visual person, try our TUTORIALS section, which is accessible in your member dashboard.
Overall the responses we’ve received from you have been amazing – we appreciate your support! Now, go save money and have fun!
To get current updates on development and current events, you can now follow me on Twitter: RSS feed of wrodgers22’s tweets.
Thanks and I’ll talk to you soon!
William Rodgers
President/CEO
The Blastoff Network